The operating system for tour operators
Run your tour business from one calm place.
Reneti brings your tour business together: calendar, bookings, guests, deposits and team in one calm place — with an optional WhatsApp assistant for guest questions and handoffs.
Animated conversation: a guest books the Calanques kayak tour by chat and pays a deposit. Transcript. Guest: Hi! Are you still running the kayak tour tomorrow? Reneti, assistant: Hi Camille 👋 Yes — departures at 9:00 and 14:00. 2.5 hours in the Calanques, €50 per person, hotel pickup included. Guest: Perfect! We’d be 3, at 14:00. Reneti, assistant: Noted: 3 people, tomorrow at 14:00. What name should I put the booking under? Guest: Camille Bernard, Hôtel Le Rivage. Reneti, assistant: Booking saved: €150 for 3. A €45 deposit (30%) confirms it. System: deposit paid; booking confirmed, reminder scheduled for the day before.
What you get
Run the whole business, not just the inbox.
- One place for your whole schedule
- Every departure, guest, capacity limit and deposit on a single calendar — week or month. No double-bookings, no spreadsheet juggling, no “let me check and get back to you”.
- Bookings, deposits and reminders that run themselves
- Guests book, pay a deposit and get confirmed automatically. Payment status, pickups and the day-before reminder stay up to date — and deposits settle straight into your own account.
- Guests reach you on WhatsApp
- The assistant answers on the number your guests already message, in their language, quoting only your catalog and calendar. The channel they actually use, working for you around the clock.
- Your team, with the right access
- Start with a manual catalog and bookings on Free. Paid plans add messaging, automatic replies and team access. Compare business, seat and message allowances below.
- The day, and the week, at a glance
- A dashboard that shows what needs you now — unread threads, deposits pending, today’s departures — plus how the next seven days are loading.
- Less admin, fewer dropped balls
- Refunds, complaints and custom requests come to you with the full thread. Answer once, hand it back, and get back to running the tours.
How it works
Set up once. Run every day from one place.
What you prepare once, what happens while you’re out on tour, and what you see when you get back.
- Set up
Your tours, hours and bookings for one business.
Add each tour with its price, duration and capacity, set opening hours, and connect the WhatsApp number you already use. Add teammates as your operation grows with Pro or Enterprise.
- Take bookings
Guests book and pay while you run the tours.
A guest writes on WhatsApp. The assistant replies in their language, checks the date against your calendar, quotes your catalog and sends a deposit link. The booking lands on your calendar, confirmed.
- Run the day
Run the day from one dashboard.
Today’s departures, deposits, reminders and handoffs in a single view. Your team picks up anything that needs a person, and analytics show how the week is going.
From chat to your business
The guest books on WhatsApp. Your day updates itself.
No timed video, no marketing mock — the real flow. Watch a booking arrive from a WhatsApp chat, then see how anything that needs a person lands in your inbox with the full history.
Your side
Anything that needs a human comes to you.
Emma asks for a refund — exactly the kind of request the assistant must never improvise. The thread lands in your business inbox with the booking attached; you answer, then hand it back to the assistant.
Animated conversation: the assistant hands a refund request over to the operator, who replies and gives the thread back. Transcript. Guest: Hi, something came up — we need to cancel tomorrow’s kayak trip. Can we get the deposit back? Assistant: I’m sorry to hear that. Refunds are handled by the team, so I’ve passed this to Léa with your booking details — she’ll reply here shortly. System: handed off to you, refund request, booking 2149. Léa, the owner: Hi Emma, Léa here. Sorry you can’t make it — I’ve cancelled tomorrow’s booking and refunded your €30 deposit. It should be back on your card in 2–3 days. Guest: Thank you so much, that’s really kind. System: handed back to the assistant. Assistant: You’re welcome, Emma. If you’re back in Cassis, the Calanques will still be here.
Your business
The operating day, at a glance.
Today’s departures, deposits waiting, conversations to answer, and the week ahead — Reneti puts the whole operating day on one screen.
Pricing
Start free. Upgrade when bookings do.
Pricing is temporarily unavailable. Please try again later.
Meta usage fees are billed separately by the provider. Reneti counts outbound dispatch attempts and assistant previews, including failed attempts. The allowance is shared across channels and businesses, and resets on the first day of each month (UTC). Incoming messages do not count.
FAQ
Questions, answered.
Is Reneti just a WhatsApp chatbot?
No — WhatsApp is one way guests reach you. Reneti also brings together your business calendar, bookings, deposits, team and daily operations.
Who actually receives the money?
You do. Deposits go to your own account — Stripe, bank transfer, PayPal or cash — and funds settle directly with you. Reneti never holds your money.
Will this get my WhatsApp number banned?
No — Reneti runs on the official WhatsApp Business Platform through Meta’s Cloud API, on the number you already use. You keep full control of the account in Meta Business Suite.
My guests write in French. Or English. Does it keep up?
Yes. The assistant replies in the guest’s language and quotes your activities in that language too. Write your copy once; translations are optional per activity.
Can the assistant invent prices or promise things I don’t offer?
It can only quote what’s in your catalog: activities, prices, durations, pickup points. Anything else — a discount, a custom trip, a tricky question — is handed to you instead of answered.
How long does setup take?
An afternoon: set up your business, add a few tours and optionally connect WhatsApp. Add teammates when your operation grows.
What happens when a guest needs a human?
The thread lands in your inbox with the full conversation and booking details, and you or a teammate takes over right in the chat — then hands it back. The assistant never locks you out.